Continuous improvement – holding ourselves to higher standards
In order to provide the finest services in the moving business,
performance at all levels must be measured. Wheaton World Wide
Moving goes the extra mile in measuring and benchmarking every
aspect of the relocation process. Our standards as company movers
far exceed industry standards and the net result is significantly
more satisfied customers than other service providers.
Wheaton’s drivers and agents are measured in the following
areas.
Total Quality Commitment
All Wheaton agents participate in the
Total Quality Commitment (TQC) Program. The TQC Program measures
our agent’s performance in several categories. The main purpose of
the TQC Program is to foster a culture of continuous quality
service and improvement aimed at achieving and maintaining total
customer satisfaction.
The following chart is a breakdown of the specific items measured
in the program. Agents are provided financial and recognition
awards for superior performance in the TQC Program.
Continuous training
Wheaton knows that technology and the needs of our customers are
always changing. To stay ahead of the times, Wheaton offers
continuous, comprehensive training and certification programs for
its agents, drivers and corporate employees. We educate and develop
the skills of our employees on an on-going basis to provide
relocation services at the highest levels.
Agents, drivers, salespeople and corporate staff have access to a
variety of online training tools, certification programs and
hands-on skill enhancement modules that ensure they’re up to speed
on the latest techniques.