We move your life

Continuous improvement and measurable performance success

In order to provide the finest services in the moving business, performance at all levels must be measured. Wheaton World Wide Moving goes the extra mile in measuring and benchmarking every aspect of the relocation process. Our standards as company movers far exceed industry standards and the net result is significantly more satisfied customers than other service providers.

Wheaton’s drivers and agents are measured in the following areas.
 

Total Quality Commitment

All Wheaton agents participate in the Total Quality Commitment (TQC) Program. The TQC Program measures our agent’s performance in several categories. The main purpose of the TQC Program is to foster a culture of continuous quality service and improvement aimed at achieving and maintaining total customer satisfaction.
 
The following chart is a breakdown of the specific items measured in the program. Agents are provided financial and recognition awards for superior performance in the TQC Program.

 

Wheaton's Total Quality Commitment (TQC) Program

Measurable Data

  • Packing claim frequency
  • Packing claim dollar average
  • Hauling claim frequency
  • Hauling claim dollar average
  • Warehouse claim frequency
  • Warehouse claim dollar average
  • Safety points
  • Weight estimate accuracy


Customer Service Ratings

  • Ratings from customers are the most accurate measure of our service

 

Continuous employee training

Wheaton knows that technology and the needs of our corporate relocation customers are always changing. To stay ahead of the times, Wheaton offers continuous, comprehensive training and certification programs for its agents, drivers and corporate employees. We educate and develop the skills of our employees on an on-going basis to provide corporate relocation services at the highest levels.

Agents, drivers, salespeople and Wheaton corporate staff have access to a variety of online training tools, certification programs and hands-on skill enhancement modules that ensure they’re up to speed on the latest techniques.

“We moved from New Jersey to Naples, Florida and took most of our heavy furniture. It was a monster move but was handled with extreme care. The movers were exceptionally careful and took great care in each piece of furniture and box they loaded and off-loaded. ”

Mary Ann - Naples, FL