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Seven Questions to Ask a Professional Mover


Choosing a professional moving company may seem like a daunting task, especially for first-time movers. You’ve heard horror stories of scams, delays and bad business practices – and want to make sure you hire professional movers who will get the job done well, on time and on budget.

To help make your research a little easier, we’ve put together a list of important questions you should ask before hiring a professional moving company. These questions will help you avoid a “moving nightmare” and give you peace of mind knowing your valuables are in the hands of a qualified, reliable moving company.


Here are seven important questions you should ask before hiring a moving company:

1. Will you send a professional to give us an in-home estimate?

If you’re dealing with a reputable moving company, the answer should always be “yes.” The moving company will want to assess your home and belongings in person and prepare an accurate, comprehensive quote. If a mover tries to give you an estimate online or over the phone without an in-person visit, they may just be providing a low initial estimate to try to lock down your business. There’s no guarantee that they won’t raise the price after they see your home and belongings to be moved in person.

2. How many years has your moving company been in business?

Experience matters. If a moving company has been in business for some time, it’s a good indication that they are respected in the industry and offer reliable moving services to their customers. 

3. Are you properly licensed and insured?

Never trust your belongings to a moving company that does not have a license number or insurance. All reputable moving companies should be registered with the Federal Motor Carrier Safety Administration (FMCSA), and have a US DOT number issued by the U.S. Department of Transportation. To check the validity of a mover’s license and insurance, simply enter the company name or US DOT number into this database. Wheaton’s US DOT number is 70719.

4. Do you have a home office or warehouse?

A substantial amount of equipment, organization and staff is required to run a professional moving and storage company. If the company you’re dealing with doesn’t have a real facility, it could be a sign that it is a fly-by-night moving company – and probably not the type of movers you should trust with your belongings.

5. Do you own the vehicles you use?

When you own something, you take pride in maintaining it. That’s why we make sure Wheaton agents own their vehicles, vans, trucks and trailers: they take pride in keeping those vehicles clean, safe and reliable for our customers. If a moving company rents their vehicles, they’re much less likely to spend time properly maintaining them. 

6. Are your movers employed by the company or paid as temporary labor?

Wheaton’s movers are professionals who care about the success of your move – because the success of the entire company depends on it. Many moving companies simply hire temporary labor and pay them in cash at the end of each day. These laborers oftentimes have no training or experience, and no real motivation to give your home and belongings the proper care they deserve.

Learn more about Wheaton World Wide Moving

We are more than happy to answer these questions – and any others you might have – to help you make your decision about hiring a professional moving company. Please contact us today by finding a Wheaton agent near you or by calling 1-800-248-7962 to speak to one of our customer representatives.

“After 31 national moves with interstate carriers, Wheaton's Carolina Moving was impeccable! The moving team was kind, professional and competent.”

Lee - Savannah, GA