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Your rights and responsibilities when you move

As you prepare for your upcoming move, we want to make sure you have read "Your Rights and Responsibilities When You Move." This was created by the Federal Motor Carrier Safety Administration's (FMCSA) consumer protection regulation. This .pdf also containsthe FMCSA's "Ready to Move," brochure. Both pamphlets provide you with valuable information during this important time.

 

In addition, please take the time to read American Moving & Storage Association's Household Goods Dispute Settlement Program. Click here for AMSA's Dispute Settlement Program brochure. 

 

If you would like more information about moving best practices and your rights and responsibilities as a customer, click here to visit the FMCSA's Web site.


At Wheaton, we want you to have realistic expectations and understand the many factors that go into a household move. If you have any questions about the information provided, please contact us at 1.800.932.7799 or wheatoncustomercare@wvlcorp.com.

“We have never had a moving experience when the driver was early for pickup and early for delivery. Our driver James was incredibly respectful and called us to give us updates along the way as to when he would be delivering...I love that our things were handled with such care especially on such a long move! We will definitely use Wheaton again and will recommend them.”

Fran - Allen, TX