Through professional management of tailored relocation services for transferees, and mobility management services for corporate clients, Crown strives to deliver focused, productive employees who will immediately add value to their company.

Crown Relocations is committed to:

• Anticipating clients' needs and providing proactive, professional service so they can remain focused on their core business.
• Responding to clients' rapidly changing business requirements by continuously investing in new facilities and technologies.
• Delivering high quality service seamlessly and remaining focused on continuous quality improvement.
• Ensuring the integrity of all transactions to preserve the confidence, security and discretion expected by clients.
• Maintaining a professionally attractive culture to retain our standing as the preferred employer in the industry.

A Global Service Organization
Crown's worldwide operations are staffed by a diverse group of people, from those native to the community to expatriates from other countries. This diversity and international experience enables the staff to be experts in the services they provide on behalf of clients.

• 3,900 employees that represent 52 different nationalities and collectively speak 37 languages
• More than 10 percent of employees are expatriates
• Service personnel are trained continuously to global standards through Crown University's E-learning programs, offsite seminars and on-the-job training.

QUEST for Quality
Crown is the first mobility management company to achieve ISO 9001:2000 certification on a worldwide basis. QUEST is a continuous quality improvement program that is an integral part of Crown's service delivery.

• Centrally managed Quality Assurance Group.
• Linked to worldwide recognition and reward programs.
• Globally consistent Quality Assurance procedures.
• Formal feedback processes and client-customized Service Level Agreements.
• Automated measurement and exceptions reporting.

45 Years of Experience
Crown first opened for business in Japan in 1965. The company prospered through hard work and a focus on quality service. Throughout four decades, Crown has consistently grown year after year, and today is the world's largest privately-held international mobility company.

Investment in Technology
Technology systems have been developed specifically to support employee mobility and to serve the diverse data management needs of clients. Crown Interact is a globally networked database. It enables users in every office to input the details of a transfer, creating a shared computer file at every location. The tracking system starts at the inception of service and follows all critical stages to completion.

Investment in Facilities
One of Crown's principle strategies is to invest in building new state-of-the-art facilities, which are used to house clients' precious possessions. The continuous development of new worldwide operations is driven by a desire to deliver consistent, quality service to all clients.