Alternative Surveys

What is an alternative survey?

An alternative survey with Wheaton Van Lines is a virtual way of receiving a moving estimate. Usually, a local Wheaton agent comes to your home to provide you with a quote. However, your time, safety, and comfort are our priorities. That’s why we’re offering alternative survey options for your move, including:

Telephone Survey

The telephone survey option allows you to talk with your Wheaton representative over the phone about your items and belongings. This can be done with a landline, since it is audio only. Your local agent will ask questions about the size and number of your items, the length of your move, and more. He or she might ask for photos of your home and belongings in order to provide a more accurate price.

Video Survey

To utilize the video survey method, you will need a fully charged smartphone, flashlight, tape measure, and Wi-Fi or cell data. You will need to set aside one hour for the survey to be completed. During that hour, your Wheaton agent will lead you through every step of the way, so you have the confidence that nothing is left out of your survey.

Artificial Intelligence (AI) Survey

You, the customer, will conduct this type of survey using our AI software. This method is similar to the video survey. However, there are no Wheaton representatives involved in the initial step of the AI method. Our best tip for customers who decide to record artificial intelligence surveys is to open every drawer and closet on camera and show every nook and cranny. The little areas in your home can contain more items to be moved than you might think.


When can I use an alternative survey method?

Whether you want to practice social distancing or you’re on a tight timeline, having a local agent in your home isn’t always the best option. There are many reasons to use one of our alternative estimate methods, including:

  • You are immunocompromised and need to keep others out of your home as much as possible.
  • One of our representatives cannot physically get to your home in an appropriate amount of time.
  • The survey is being done after business hours to accommodate your schedule.
  • You prefer this first step of the move done electronically.

How do I get started with an alternate survey?

To get started, give us a call or contact your local Wheaton agent! We can get you started with the option that’s best for your move.

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