Moving damage claims
We want every move to go perfectly but sometimes, there are bumps in the road. When mistakes happen, Wheaton wants to ensure we do everything we can to resolve the problem. If you need information or help filing a claim for damage to one of your items that occurred during your move, one of our professional claims representatives can help you. Just call 1-800-932-7799 and dial option 3 for a claims representative. Or contact us electronically if you prefer.
If you've experienced loss of or damage to your belongings, do not discard or repair any damaged items without prior authorization from Wheaton, as we reserve the right to inspect all items. The packing containers and material should be saved in the event of concealed packing damage, and, if possible, the item should be left in the carton for Wheaton's inspection.
For your convenience, a claim form can be downloaded and submitted to our Claims Department within nine months of the date of delivery to your residence. If your goods are placed into storage-in-transit, and remain in storage in excess of 180 days, you have nine months from the date of conversion to permanent storage in which to submit your claim. A claims adjuster will be assigned to review the claim and contact you, if necessary, with any further instructions.
Please print out the form, complete it and fax it to the Wheaton Claims Department at 1-317-570-4633. Forms may also be mailed to Wheaton World Wide Moving, P.O. Box 50800, Indianapolis, IN, 46250-0850 or emailed to firstname.lastname@example.org.
You can download your Wheaton claim form here.