Every year, about 3,000 Americans experience moving fraud. Don’t let it happen to you.

Get peace of mind and work with Wheaton World Wide. We’ve been moving customers since 1945, and each year we move about 30,000 households. 

How Wheaton World Wide Protects Against Moving Scams 

When it comes to moving, consumers have rights—Wheaton wants to make sure you know those rights before choosing your mover. That’s why we hand out copies of helpful documents from the Federal Motor Carrier Safety Administration (FMCSA) to every customer and include links to them from our website: 

But it’s not enough to just hand over the literature; that’s why our expert move managers are happy to help customers by explaining the key things they need to know, like telling them they should never sign a blank document. We also encourage customers to research, get home estimates from at least two other companies, and—above all—ask questions. 

How Do I Know if a Moving Company is Legitimate?

If you’re unsure if you’re dealing with a moving company scam, here’s how to check if a moving company is legitimate: 

  • Always check protectyourmove.gov before signing with a moving company. If their name doesn’t show on the site, they aren’t a legitimate mover.
  • Your moving company is required by the Federal Motor Carrier Safety Administration (FMCSA) to do a visual survey of your household goods. That can be in-person or virtual using your smartphone. Either way, it’s a must.
  • If you’re asked for a deposit before your move date:
    • It should be a nominal amount, nothing close to a third or half the cost of the move. 
    • Make sure you know who you’re paying and that it is the mover.
  • If the price seems too good to be true, it probably is. 
  • Ask your moving consultant about Full (Replacement) Value Protection (FRVP). FRVP is the agreement with your moving company as to how much your household goods are worth.  Moving without FRVP coverage means your household goods are only worth 60 cents per pound per item. Yes, FRVP costs more, but it’s worth the peace of mind

Federal Motor Carrier Safety Administration (FMCSA): Legitimate Movers & Brokers

Legitimate movers and brokers are registered with FMCSA to engage in interstate operations involving the interstate transportation of household goods. A legitimate mover explains whether they are a broker or a mover. You should expect to receive the following information:

You should avoid brokers and movers that are not registered with FMCSA. 

Be Confident in Your Movers. Move With Wheaton.

certified promover badge

Wheaton is a certified ProMover through the American Trucking Associations. We uphold the ethical and professional standards of the organization, which provides customer service agents to help resolve any disputes involving ProMovers. If you have questions about how to spot moving company scams or you’re ready to get started with a professional moving company like Wheaton, get in touch today! 


Frequently Asked Questions 

When Do You Pay Movers?

With all professional and legitimate moving companies, you will pay after your move is complete. It is likely a red flag if your movers ask for money before beginning the process, especially if they are asking for a substantial deposit amount. At Wheaton, we provide an in-home estimate so you can know what to expect for the price of your move. 

How to Avoid Moving Scams

There are several signs of a moving scam, including: 

  • Extremely low estimates 
  • A quote without a visual survey 
  • Large payment required up front 
  • No license 

Read our blog to learn more about moving scam signs so you can feel confident on move day!